TrulyInvoice
Fulfillment & Delivery Policy

Shipping and Delivery Policy

Last Updated: September 2026 | Digital Service Delivery Model

100% Digital Delivery (Software as a Service)

TrulyInvoice is an entirely cloud-hosted software application. No physical goods, CDs, USB drives, or physical packages are shipped or dispatched. All services, subscriptions, and quotas are delivered electronically.

1. Instant Electronic Delivery Method

Upon successful completion of payment via our payment gateway partner (Razorpay), your TrulyInvoice subscription is activated instantaneously and automatically.

Instant Quotas

Your monthly invoice page quota (e.g. 1,000 or 2,000 pages) is credited to your dashboard immediately.

Connector Access

Direct download links for the TrulyInvoice Windows connector application are unlocked inside your portal.

2. Delivery Timelines & Charges

2.1 Delivery Timeline: Immediate (0 to 5 minutes). In rare cases of network latency or payment gateway delays, provisioning may take up to thirty (30) minutes.

2.2 Shipping & Handling Charges: There are ₹0 (Zero) shipping, courier, or packaging charges applicable to any subscription or plan on TrulyInvoice.

2.3 Geographic Reach: As a digital cloud platform, TrulyInvoice is accessible to authorized accountants and businesses throughout India and worldwide with an active internet connection and valid Tally Prime installation.

3. What to Do If Service Is Not Activated

If your bank account or card has been debited by Razorpay but your subscription status does not reflect on your dashboard within fifteen (15) minutes, please follow these steps:

  1. Log out of your TrulyInvoice account and log back in to refresh your active session tokens.
  2. Check your spam/junk folder for the Razorpay automated payment receipt containing your Payment ID (pay_...).
  3. Contact our support desk immediately with your transaction ID at infotrulybot@gmail.com or via WhatsApp at +91 91013 61482.

Our team will verify your payment transaction with Razorpay and activate your account quota immediately.

4. Customer Care & Fulfillment Inquiries

TrulyInvoice Delivery & Onboarding Support

Email: infotrulybot@gmail.com

Phone / WhatsApp: +91 91013 61482

Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM IST