Cancellation and Refund Policy
Last Updated: September 2026 | Applicable to all Razorpay Subscription Transactions
At TrulyInvoice, we strive to provide a seamless, reliable invoice automation experience for Indian accounting professionals. We believe in transparent, customer-first subscription management. This policy outlines how recurring subscriptions can be canceled and the specific criteria under which refunds are processed.
Zero lock-in. Cancel auto-renewal at any time from your dashboard settings.
Approved refunds for duplicate/erroneous charges are credited back to original payment method in 5–7 business days.
1. Subscription Cancellation Policy
1.1 How to Cancel: You can cancel your TrulyInvoice subscription at any time without any cancellation fee. Cancellation can be performed directly through your account dashboard under Settings → Subscription, or by sending an email request to infotrulybot@gmail.com with your registered account email and company name.
1.2 Effective Date of Cancellation: When you cancel your subscription, the automatic renewal is immediately discontinued. You will not be billed for any subsequent renewal cycles.
1.3 Continued Access: Following cancellation, your account will remain active with full access to your remaining monthly quota until the end of your current paid billing period. At the conclusion of the billing cycle, your account will transition to the free tier or inactive status without penalty.
2. Refund Eligibility & Criteria
2.1 Free Trial Evaluation: TrulyInvoice offers a 14-day free trial with full feature access so you can thoroughly test invoice extraction and local Tally synchronization before purchasing a paid plan. Consequently, subscription fees once billed are non-refundable.
2.2 Duplicate or Erroneous Charges: In the event of duplicate billing, technical checkout errors, or unauthorized transactions verified by Razorpay, we will refund the erroneous charge in full.
2.3 Non-Refundable Situations:
- Subscription fees for billing cycles that have already commenced.
- Unused invoice page quotas at the end of a billing period.
- Accounts cancelled after the renewal payment has already been processed.
3. Refund Processing Timeline & Method
All refund requests are reviewed by our billing desk within twenty-four (24) business hours of submission.
Mandatory Razorpay Turnaround Timeline:
Once a refund is approved, the funds are transmitted via our payment gateway partner, Razorpay Software Private Limited. The refunded amount will be credited back to your original payment method (UPI account, Credit/Debit Card, or Net Banking bank account) within 5 to 7 business days, depending on your bank's clearance cycles.
4. How to Request a Refund
To request a refund, please send an email with the following details:
Send To: infotrulybot@gmail.com
Subject Line: Refund Request - [Your Registered Email / Company Name]
Required Information:
- Razorpay Payment ID / Transaction Reference (starts with
pay_...orsub_...) - Registered email address on TrulyInvoice
- Reason for refund request (e.g., connector incompatibility, duplicate billing)
5. Customer Support & Escalation
If you have any questions regarding your billing status, need setup assistance before requesting a refund, or wish to adjust your monthly plan, reach out to our dedicated helpdesk:
TrulyInvoice Billing Desk
Email: infotrulybot@gmail.com
Helpline / WhatsApp: +91 91013 61482
Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM IST